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To meet rising traffic projections over the next 20 years, Eurocontrol must develop Europe's first uniform air traffic control standards. This case illustrates the usefulness of management science methods for obtaining agreement and commitment among stakeholders.
Problem-structuring methods, multi-criteria decision analysis, simulation and optimization are used to analyze and recommend operational improvements for European air traffic management, while generating a common language among stakeholders. The case demonstrates how management science techniques can be relevant in high-impact, strategic, global decisions situations.