Product Overview

This case offers applied practice for students in drafting testable user stories (agile), including the use of jobs-to-be-done, storyboards, and metrics to drive toward a specific, testable digital design. It starts with a brief overview of HVAC in a Hurry (HinH), a fictional supplier of heating and air-conditioning services for commercial properties, and gives a design brief for its new parts-ordering application for field technicians.