The Manor, Etc.
The Manor, Etc.
OM-0896 | Published June 30, 1999 | 24 pages Case
Collection: Darden School of Business
Product Details
This case illustrates the elements, components, systems, and processing necessary to provide an excellent service experience--sustained over decades. The case illustrates leadership, innovation, employee empowerment, and all the necessary pieces to create a sustainable service package.
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