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Note on Service Excellence
Horniman, Alexander B. Technical Note OM-0895 / Published March 8, 2001 / 3 pages. Collection: Darden School of Business
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Product Overview

This note illustrates and illuminates key concepts in service excellence. It summarizes and highlights key thinking and action in the service industry. It is designed to be used with "Manor" (UVA-OM-0751).




  • Videos List

  • Overview

    This note illustrates and illuminates key concepts in service excellence. It summarizes and highlights key thinking and action in the service industry. It is designed to be used with "Manor" (UVA-OM-0751).

  • Learning Objectives