Author Profile
Filliben, Eileen M.
Project Manager/Customer Interface
Colley, John L.; Filliben, Eileen M.
OM-0739 | Published July 29, 1993 Case
Collection: Darden School of Business
This case describes a situation in which work proceeds without a completed contract and great discomfort ensues in the bilateral relationship between the project manager and the customer. Read More
The Fishbowl Effect
Colley, John L.; Filliben, Eileen M.
OM-0749 | Published May 27, 1993 | 6 pages Case
Collection: Darden School of Business
This case demonstrates that a project manager must anticipate anything that might impede a project. To do so, he/she must analyze all of the stakeholders involved. The case also highlights the damage ... Read More