Designing and Managing Service Processes...
Landel, Robert D.
Designing and Managing Service Processes Module
OM-1062 | Published February 21, 2003 | 1 pages Technical Note
Collection: Darden School of Business
Product Details
This note provides an overview of the Service Processes Module in the Darden Operations core course. Six questions are highlighted as a means of framing the backroom support services and frontline delivery of customer services.
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