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Beau Ties Ltd. of Vermont
Shepherd, Stephen; Weiss, Elliott N. Case OM-0836 / Published December 4, 1996 / 11 pages. Collection: Darden School of Business
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Product Overview

Bill Kenerson, the owner-operator of a retail bow-tie business faces two decisions. The first is whether to bring production of bow ties in-house. The second concerns his telephone-order- entry system. The case invites students to calculate the capacity of the production facility and determine the appropriate staffing plan for telephone operators.




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  • Overview

    Bill Kenerson, the owner-operator of a retail bow-tie business faces two decisions. The first is whether to bring production of bow ties in-house. The second concerns his telephone-order- entry system. The case invites students to calculate the capacity of the production facility and determine the appropriate staffing plan for telephone operators.

  • Learning Objectives