This video is part of a comprehensive collection of videos on how to teach business topics with cases, featuring James G. Clawson, the Johnson & Higgins Professor of Business Administration Emeritus at the Darden School of Business. "Starting Case Classes" provides several successful practices for beginning a case discussion. How do you begin the discussion? What questions can you ask to engage st
This 23-minute video is part of a 22-video series that comprises the Design Thinking course developed at Darden. It addresses the question, why does design thinking matter? The value of design thinking begins with a growth mindset, and the design thinking methodology works to ensure that new ideas or new problems are approached with a growth mindset rather than a fixed mindset. It is meant to acco
In this video, Mary Gentile introduces the concept of Giving Voice to Values (GVV), and suggests that there is a disconnect between the way ethics is typically taught and the way people experience ethical and values conflicts. Drawing on years of teaching, she challenges the notion that the topic of values conflict can be addressed solely as a cognitive matter, as if we need only to understand ho
"The Client Who Fell through the Cracks" introduces the concept of values conflict through a scenario in which Susan, an employee at a wealth management company, has been asked to prepare a presentation that is intended to mislead a customer. This 3:41-minute video supplements the case, "The Client Who Fell through the Cracks (A)" (UVA-OB-1130) by Mary Gentile. As part of the Giving Voice to Value
This epilogue to "The Client Who Fell through the Cracks" suggests some strategies for coping with a request to act that conflicts with your values.
This video offers a review of some of the key reframes and lessons of GVV. These include how to: play to your strengths, find allies, look for positive examples, reflect on when you have effectively acted on your values, identify disablers, practice, be a coach for others, and keep trying.