This 23-minute video is part of a 22-video series that comprises the Design Thinking course developed at Darden. It addresses the question, why does design thinking matter? The value of design thinking begins with a growth mindset, and the design thinking methodology works to ensure that new ideas or new problems are approached with a growth mindset rather than a fixed mindset. It is meant to acco
In this video, Mary Gentile introduces the concept of Giving Voice to Values (GVV), and suggests that there is a disconnect between the way ethics is typically taught and the way people experience ethical and values conflicts. Drawing on years of teaching, she challenges the notion that the topic of values conflict can be addressed solely as a cognitive matter, as if we need only to understand ho
This video offers a review of some of the key reframes and lessons of GVV. These include how to: play to your strengths, find allies, look for positive examples, reflect on when you have effectively acted on your values, identify disablers, practice, be a coach for others, and keep trying.
Mary Gentile explains the seventh GVV pillar, Reasons and Rationalizations. Many hesitate to act on their values because of the pushback they imagine will result. One typical reaction, "We have always done it this way," may seem difficult to overcome. Gentile identifies commonly heard objections and provides several ways to handle to pushback, actual or perceived, so you can act on your values.
Mary Gentile explains the fourth GVV pillar, Normalization. What if people considered values conflicts and ethical challenges as part of the normal course of business? When you treat values conflicts as normal parts of business, you approach them differently.
"The Client Who Fell through the Cracks" introduces the concept of values conflict through a scenario in which Susan, an employee at a wealth management company, has been asked to prepare a presentation that is intended to mislead a customer. This 3:41-minute video supplements the case, "The Client Who Fell through the Cracks (A)" (UVA-OB-1130) by Mary Gentile. As part of the Giving Voice to Value