Product Overview

In the B case, Santiago recounts his approach to the difficult conversation with his boss. He shares what he believed was the problem at the firm and presents a plan to turn things around. The material also includes reflections on things Santiago learned about himself and about leading others.

Learning Objectives

? Practice developing an action plan around managing difficult conversations and leading up ? Introduce elements of effective leadership while examining a leadership style in a non-American cultural context ? Encourage students to observe their own leadership philosophy, clarify it, and consider what works and what doesn't.