Business Case Studies & Business Publications

American Express: Bank 2.0

Fairchild, Gregory...

Case

American Express: Bank 2.0

Fairchild, Gregory B.; Thomas-Kennedy, Jackie

S-0242 | Published October 6, 2014 | 19 pages Case

Collection: Darden School of Business

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In June 2011, American Express announced the formation of a new group, Enterprise Growth (EG). EG was designed to challenge existing credit and charge business models and extend American Express's leadership into the world of digital and mobile forms of payment through the use of software platforms and mobile apps. Alpesh Chokshi, president of EG, and Wesley Wright, product development leader, were well aware of the magnitude of the potential market that was currently underserved by traditional banking services. They saw an opportunity to do something bigger—to move American Express into debit and checking spending. EG called the initiative Bank 2.0, indicating the application of technology to usher in a “next iteration” of banking.