In this B case, the emergency department crowding team analyzes and summarizes the data presented in the A case, and then proceeds to collect qualitative data on 15 different issues known to cause delays in the emergency department treatment area. As the team members interpret the data, they wonder how to best present it to their other colleagues, and how to pick the top two or three areas on which to focus their improvement initiatives. They also wonder what further analysis is needed to ensure that their process improvement efforts are headed in the right direction.
