NoBull, a new, Charlottesville-based vegetarian burger producer, was at a critical junction in its development. While the business had grown substantially over the past year, it faced a number of challenges as it continued to expand it sales outside the Charlottesville region. In particular, as the burgers increased in popularity, the owners were unsure as to whether current production could keep
This case examines the transformation of the University of Virginia Health System (UVAHS) into a leader of operational excellence focused on both patient outcomes and health care team members' well-being with its signature quality improvement and safety program, Be Safe.
The case provides opportunities for class discussions in several areas, including managing organizational change, understandin
This case, a follow-up to "The University of Virginia Health System: The Next Generation of Quality Care and Patient Safety (A)" (UVA-OM-1608) continues to follow the University of Virginia Health System's (UVAHS's) transformation into a leader of operational excellence focused on both patient outcomes and the well-being of health care team members with Be Safe, its new signature quality improveme
For 10 years, Academic Medical Hospital's chief of staff had struggled to decrease the amount of time patients spend waiting in the ER. Now the hospital has adopted the Six Sigma to streamline emergency-care activities and reduce patient wait time. At the completion of the pilot study, the statistical significance of the results as well as deep-rooted implementation resistance from several key st
Appropriate for courses in operations management and process improvement. This technical note explains how to utilize process maps as tools to show workflow steps, clarify process expectations and responsibilities, and see possibilities for eliminating waste and redundancy. The note details when to use basic process mapping tools, why they work, and how to apply them. The note presents four types:
This case is designed to introduce general management students to applied digital transformation at the program level. The Griffin Program is a midsized but high-stakes program in the US Special Operations Command focused on intelligence gathering and analytics. This case describes how the team and its lead used agile to refocus the program, working to drive valuable outcomes for stakeholders.
Gi
This note explains the building blocks of common financial performance metrics and show how operations affect those metrics. Return on assets (ROA) and return on equity (ROE) are two key measures of the financial performance of a firm. ROA captures the operational aspects of the firm while ROE captures the financing decisions of the firm.
In early 2023, Miles Arnone, cofounder and CEO of Re:Build Manufacturing (Re:Build), a reimagined conglomerate model, was facing pressing organizational challenges. Re:Build, a collection of companies with unique and innovative engineering and manufacturing capabilities that worked together when needed to meet a customer’s needs, was experiencing growing pains. First, when Re:Build companies colla