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Isabella, Lynn A.

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A Learning Team Drama in One Act

"Hee Soap, Hee Soap," Timothy Jones sang out in a mocking fashion towards Hee Seop Choi, a fellow learning team member at a noted graduate school of business. Hoping to gain the benefits from a diversity of resources, knowledge, and ideas, MBA students at this school were assigned to learning teams. Each member was specifically chosen with an effort to mix up gender, nationalities, professional ba ...

A Note on the Use of "Dialogue" Technique

Designed to be used with "The Thirteenth Meeting of the Project Planning Team" (UVA-OB-0594), this note discusses one approach to initiating "dialogue" as described in the learning-organization literature. ...

Astral Records Ltd., North America

This case is an in-basket exercise. Sarah Conner has just assumed control of Astral, a successful compact-disc manufacturer with some looming problems. Previously run by an autocratic manager, Astral is paralyzed following Sir Maxwell S. Hammer's death. Sarah Conner must work through a stack of messages, memos, and faxes, and decide where to begin and what to do. ...

Battalion Chief James Scott of the Lynchburg Fire Department

James Scott, one of two sector commanders at the Lynchburg (Virginia) Fire Department, is about to retire. Since Scott had been promoted to this position, he had tried to inculcate a new management style in the department. Where there had once been a rigid, paramilitary hierarchy, Scott had attempted to create a team-based environment that empowered each fire fighter to do his or her job without h ...

British Airways-USAir: Structuring A Global Strategic Alliance (A)

This case presents the issues faced by the BA-USAir coordination team as it struggles with creating a management structure to facilitate the development of a newly announced alliance. The team has six weeks to design a blueprint and present it to senior management. Students and executives find that this case opens up significant issues related to implementing alliances. The B case is OB-0585. ...

British Airways-USAir: Structuring A Global Strategic Alliance (B)

This case, a follow-up to the A case (OB-0584), presents the decisions made by the coordination team and provides a vehicle to discuss their appropriateness. ...

Cisco Switches in China: The Year of Assurance

This case describes the establishment of a new Cisco Systems R&D facility in Shanghai, China, and the great concern that arises when a collaborating R&D site in the United States is closed down. What will that closure do to relationships between the Shanghai and San Jose business units? Will they be blamed and accused of replacing the U.S. engineers? How will it affect other projects? The case als ...

Cisco Switches in China: The Year of the Manager

Jan Gronski, managing director of the Cisco China Research and Development Center (CRDC), and Ivo Raznjevic, engineering director, set out to establish a new R&D facility in Shanghai, China. This case focuses on the building of a culture through human-resource practices while describing such steps as securing an appropriate building, assembling a work force, seeking appropriate projects, developin ...

Coastal Power Corpus Christi: Ramping Down (A)

Can a company diminish employees' mistrust and distress when downsizing? Is there such a thing as an "effective" workforce reduction process? In this disguised, yet actual case, Peter Morris, manager of Coastal Power Corpus Christi Plant (Bayland) in Texas, tells his team leaders that they had to cut their workforce 10%. Throughout the (A) case a close approximation of how the dialogue went in tha ...

Coastal Power Corpus Christi: Ramping Down (B)

Can a company diminish employees' mistrust and distress when downsizing? Is there such a thing as an "effective" workforce reduction process? In this disguised, yet actual case, Peter Morris, manager of Coastal Power Corpus Christi Plant (Bayland) in Texas, tells his team leaders that they had to cut their workforce 10%. Throughout the (A) case a close approximation of how the dialogue went in tha ...

Coastal Power Corpus Christi: Ramping Down (C)

Can a company diminish employees' mistrust and distress when downsizing? Is there such a thing as an "effective" workforce reduction process? In this disguised, yet actual case, Peter Morris, manager of Coastal Power Corpus Christi Plant (Bayland) in Texas, tells his team leaders that they had to cut their workforce 10%. Throughout the (A) case a close approximation of how the dialogue went in tha ...

Fiduciary Consulting: Bickering in Bean Town

What does a multinational approach to team-building look like? This case explores why, on the surface, one team was succeeding brilliantly while another team was languishing. Mounting problems at one of Fiduciary Consulting's fledgling business units in Boston required the immediate attention of the company's Montreal-based CEO, Jim Smith. Fiduciary had hired a new CEO for the U.S. subsidiary in 2 ...
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