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Frequently Asked Questions

How do I register?

What are the benefits of registering as a faculty member?

What if I forget my password?

How do I change my password?

How do I update my personal contact information?

How do I download an inspection copy of a document?

How do I receive a copy of a teaching note?

How do I set up a simulation for my class?

How do I search for a product?

Why are some cases labeled A, B, or C?

How do I browse the Darden Case Collection?

What if I can’t find a product I have been able to purchase in the past?

How do I place an order?

How do I order online?

How do I create a course pack for my students?

 


 

How do I register?

Follow these steps:

  • Click on “REGISTER” on the top of any page on our site.
  • Complete all required fields on the registration form. (If you are an instructor who would like faculty access, you will be asked to complete a few additional fields.)

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What are the benefits of registering as a faculty member?

“Verified Faculty” status gives professional educators affiliated with accredited colleges and universities additional permissions to view and download inspection copies of thousands of Darden cases and technical notes. Verified faculty members can also download free inspection copies of the teaching notes, spreadsheets, and other ancillary materials associated with many of our cases. To register as verified faculty, complete and submit the online user registration form, select “Faculty Member” as your User Type, and then complete the additional faculty verification fields. Add the Darden Business Publishing website to your web browser’s list of trusted sites to ensure that teaching materials download properly to your device. Once your registration form is received and your faculty status verified—usually within one business day—you will be notified by e-mail that your account has been activated. You can then log on to our website with the e-mail address and password you entered at registration to access Darden teaching materials. Other benefits of registering as a faculty member:

  • Rate your favorite products and leave teaching suggestions to assist other instructors
  • Share your ideas and feedback with other instructors on news items

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What if I forget my password?

Click on “Forgot password?” located beneath the Returning Customer fields on the Log In page. You will be prompted to enter your e-mail address on the Password Recovery page. You will then receive an e-mail with a link to reset your password. Alternatively, you may call Darden Business Publishing at (800) 246-3367, Monday through Friday, between 8:30 a.m. and 4:30 p.m. Eastern time to speak with a customer service representative who can reset your password.

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How do I change my password?

Log in, click on “My Account,” and then select “Change Password” in the orange left-hand navigation bar.

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How do I update my personal contact information?

Log in, click on “My Account,” and then select “Customer Info” in the orange left-hand navigation bar.

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How do I download an inspection copy of a document?

Verified faculty members belonging to accredited institutions are permitted to download inspection copies of cases and technical notes available on our website. To gain access to these files, please complete the registration process here. You will be notified by e-mail once your faculty status has been confirmed and your access granted. Add the Darden Business Publishing website to your web browser’s list of trusted sites to ensure that teaching materials download properly to your device. As you view the cases you wish to consider, simply click “Download Inspection Copy” located at the bottom of the “Select Format” box on the right-hand side of the product page. If you are having trouble downloading an inspection copy from our website, please e-mail Darden Business Publishing at sales@dardenbusinesspublishing.com or call (800) 246-3367 to request an inspection copy by e-mail.

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How do I receive a copy of a teaching note?

Verified faculty members belonging to accredited institutions are eligible to receive PDFs of teaching notes. To gain access to these files, please complete the registration process here. You will be notified by e-mail once your faculty status has been confirmed and your access granted. Add the Darden Business Publishing website to your web browser’s list of trusted sites to ensure that teaching materials download properly to your device. Teaching notes can be accessed by clicking “Download Teaching Materials” located at the bottom of the “Select Format” box on the right-hand side of the page.

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How do I set up a simulation for my class?

Simulations offer an effective way to bring real-time, high-engagement learning right into your classroom.

Darden Business Publishing recognizes that various academic institutions handle the procurement of course materials differently. Some programs have a flat-fee structure, whereby all course materials are included, while other programs require students to purchase content themselves. Our website offers both options. See below to learn how to set up a Darden simulation for your class today.

Simulation Session: The course instructor or simulation administrator (Admin) initiates the simulation by reserving a simulation session. In the “Class Description” box, enter a unique alphanumeric identifier for each class of students. After completing the class description, select “Add to Cart.” If the Admin is paying for students’ user licenses, enter the number of licenses needed and select “Add to Cart.” If students will be purchasing their own licenses, simply enter the class description information, select “Add to Cart,” and complete the order. Once the order is processed, the Admin will receive an e-mail containing details of the simulation session and a purchase link to share with students.

User License: One user license is required for each student participating in the simulation. At the time the simulation session is created, the course instructor or simulation administrator (Admin) can purchase licenses for students or opt to have students purchase their own licenses before participating in the simulation.

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How do I search for a product?

Use the Search box at the top of the page to search for a product by title, author, case number, date, or keyword. To broaden your results, include an asterisk to search on all derivations of a word. For example, searching on “Japan” will return texts that include “Japan,” whereas searching on “Japan*” will return texts that include both “Japan” and “Japanese.”

Once your initial search results appear, you may refine your search by using the filter or advanced search options on the right-hand side of the page.

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Why are some cases labeled A, B, or C?

The A, B, or C appear in case titles if they are part of a series. Most cases are considered “standalone,” since they have only one decision point. The A, B, and C signify that there is more than one decision point in the series. Typically, when assigning a case series, an instructor will ask students to prepare the A case for class. The subsequent cases are then distributed in class as the discussion unfolds.

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How do I browse the Darden Case Collection?

Go to the “Products” link found in the blue menu bar below the search field. From here, you may browse by New Products, Best Sellers, Categories, and Product Type.

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What if I can’t find a product I have been able to purchase in the past?

To provide you with the most current and highest-quality business education materials, we continually add products and revisions to our storefront. As a result, you may not always be able to find a product you are accustomed to purchasing. In these instances, please e-mail us at sales@dardenbusinesspublishing.com or call us at (800) 246-3367, and provide either the product name or product number. Darden Business Publishing will be able to assist you in obtaining the desired item if it is still available for sale.

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How do I place an order?

Darden Business Publishing offers a variety of methods for placing an order:

• Online storefront: http://store.darden.virginia.edu

• Phone: (800) 246-3367

• Fax: (434) 924-4859

• E-mail: sales@dardenbusinesspublishing.com

If you are a new customer and have not yet registered on our website, you will be prompted to do so before you can complete an online order.

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How do I order online?

Once you have found the product(s) you want to buy, select the desired product format (PDF or EPUB Download, Master Hard Copy, Student Hard Copy, or Copyright Permissions) and add the order quantity to your cart. Once you have finished shopping, click on the “Cart” icon at the top right of the screen and follow the prompts to complete your order. Once all your information has been added and reviewed, you can select “Complete Purchase.” You will receive an e-mail confirmation of your order.

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How do I create a course pack for my students?

Detailed instructions on how to create a course pack for your students are available here.

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