Business Case Studies & Business Publications

When a Pandemic Hits: Treading H2O and t...

James, Erika Hayes...

Case

When a Pandemic Hits: Treading H2O and the Possible Pox (C)

James, Erika Hayes; Clifton, Jason; Yemen, Gerry

OB-0942 | Published January 18, 2007 | 5 pages Case

Collection: Darden School of Business

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This five-case series, sold as a package, presents an opportunity for students to understand that leadership mindset is not going from crisis to crisis, but anticipating and shaping your organization. Through four case scenarios, students learn the need to recognize when there is a crisis situation, explore problems that often occur when issues are ignored, and take appropriate actions to remedy the situation. In the (C) case, two and a half months following the initial alert, the World Health Organization (WHO) officially classified the H2H Avian Flu outbreak a pandemic. The New York City Central Water Authority contacted your company about an accident at the primary water-treatment plant that services the Manhattan area. They need one month's supply of a chemical shipped by tomorrow to maintain service to the area. Without that chemical, millions of people could be out of water by the end of the week. A leadership meeting has been called to discuss the issues, including whether your plan can handle continuity of operations under this scenario; how should customer requests be handled; and what should be communicated to employees.