Blake Cody is a consultant who has been brought in to optimize and increase efficiency at a manufacturing plant mired in a market slump. He identifies divisions between two groups of employees—salaried (permanent) and hourly (temporary)—as a central challenge. Are misaligned values, incentives, and work practices at the root of the problem? Resolving the tensions could lead to significant improvements for the plant and the firm, but the divisions run deep. What solutions can Cody propose?
