Business Case Studies & Business Publications

The Wonderful World of Human Resources a...

Isabella, Lynn A.,...

Case

The Wonderful World of Human Resources at Disney (SPANISH)

Isabella, Lynn A.; Yemen, Gerry

OB-1207 | Published August 19, 2015 | 14 pages Case

Collection: Darden School of Business

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This is a Spanish translation of the Mar. 31, 2014 version of UVA-OB-1051. What kind of culture does Walt Disney Company (WDC) want to create? This case uses the experiences of a young visitor to one of WDC's resort hotels to set the stage for an analysis of selecting, hiring, training, and retaining and how those practices are governed by the culture of a large American company. The situation provides an opportunity to explore human resource policies, organizational design as well as how all those elements reinforce the culture. The case opens with an interaction between a young Animal Kingdom Lodge guest and an employee (or cast member as the company refers to employees). There were many different ways the exchange could have unfolded yet the experience was magical for the youngster. What made this exchange a memorable experience for this young guest? Would Walt Disney have been surprised?

?Explore the role of organizational values and culture in a large firm. ?Examine a leadership style and its influence human management practices. ?Consider established human resource processes and maintaining competitive advantage.