Product Overview

This case, a follow-up to "The Virginia Journal of International Law (A)" (UVA-OM-1640) continues the story of the Virginia Journal of International Law (VJIL), a student-edited law review at the University of Virginia School of Law. It reveals the work the publication team put in to understand the root causes of its problems and implement countermeasures to standardize and sustain improvement. Supplemental videos discuss aspects of the case in detail and support case discussion.

Learning Objectives

- To show how Lean thinking can be applied to a services organization - To provide an example of structured problem solving, including A3 thinking, if desired - To understand the importance of pull systems and flow through a process - To elicit a discussion of change-management principles and implementation issues