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The Client Who Fell through the Cracks (VIDEO)
Gentile, Mary
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The Client Who Fell through the Cracks (VIDEO)
Gentile, Mary Video OB-1220 / Published August 29, 2018 / Duration 3:41 Collection: Darden School of Business
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Product Overview

"The Client Who Fell through the Cracks" introduces the concept of values conflict through a scenario in which Susan, an employee at a wealth management company, has been asked to prepare a presentation that is intended to mislead a customer. This 3:41-minute video supplements the case, "The Client Who Fell through the Cracks (A)" (UVA-OB-1130) by Mary Gentile. As part of the Giving Voice to Values (GVV) video series, it introduces several questions to consider when faced with a situation that clashes with your values. How could and would you ethically and effectively handle this dilemma?



Learning Objectives

Introduce the Giving Voice to Values (GVV) concept to cope with values conflict. Provide a framework for thinking through situations that oppose your values, offering an opportunity to pre-script and rehearse values-driven solutions.


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  • Videos List

  • Overview

    "The Client Who Fell through the Cracks" introduces the concept of values conflict through a scenario in which Susan, an employee at a wealth management company, has been asked to prepare a presentation that is intended to mislead a customer. This 3:41-minute video supplements the case, "The Client Who Fell through the Cracks (A)" (UVA-OB-1130) by Mary Gentile. As part of the Giving Voice to Values (GVV) video series, it introduces several questions to consider when faced with a situation that clashes with your values. How could and would you ethically and effectively handle this dilemma?

  • Learning Objectives

    Learning Objectives

    Introduce the Giving Voice to Values (GVV) concept to cope with values conflict. Provide a framework for thinking through situations that oppose your values, offering an opportunity to pre-script and rehearse values-driven solutions.

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