Business Case Studies & Business Publications

Six Sigma at Academic Medical Hospital (...

Landel, Robert D.,...

Case

Six Sigma at Academic Medical Hospital (B)

Landel, Robert D.; San, Dee; Altschuler, Debra

OM-1078 | Published September 28, 2003 | 3 pages Case

Collection: Darden School of Business

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This B case focuses on implementing and sustaining improvements designed by a Six Sigma team working in the ER department of an academic medical hospital. The team's Black Belt has decided to use stakeholder-resistance analyses to help the team increase stakeholder acceptance of the process-improvement changes that have been tested via a pilot study. Students can conduct a stakeholders' resistance analysis, develop influence strategies and communication plans for addressing the project's acceptance challenges, and prepare elevator speeches for key stakeholders identified in the A case.