Product Overview

Filtroil had opened a new factory that was a merger between Shenzhen Filtroil and its supplier, Liu Li?whose own factory was on the verge of bankruptcy. But the supplier had begun making excessive demands and threatening to delay product shipment to the United States if his conditions were left unmet. The case reveals the options that could be taken to manage the situation. The case is suitable for use in organizational behavior, human resource management, and strategy classes at the MBA and executive education levels.

Learning Objectives

?Support and appreciate the global context in which a business operates ?Provide students with an opportunity to wrestle with managing international human-resource issues ?Recognize variations in international human-resource-management functions ?Examine the challenges and rewards of managing in China ?Consider and then decide how to manage interpersonal conflicts across cultures effectively. ?Understand that choosing the right response to a conflict situation requires a skilled leader. ?Develop an understanding that behavior often reflects the frustrations of people who have good intentions but are unskilled in handling intense or emotional experiences. ?Begin to recognize there are "multiple sources" of conflict in organizations. ?Develop the ability to manage one's own emotions ?Become mindful of the need to respect the goals of others ?Understand the skills needed to be an effective leader