Author Profile
Sampson, Scott E.
Timeshare Exchange Fair (A)
Ovchinnikov, Anton S.; Sampson, Scott E.; Krass, Dmitry
QA-0709 | Published September 25, 2007 | 11 pages Case
Collection: Darden School of Business
This award-winning case series examines how optimization-based decision-making leads to a new business design for a timeshare exchange: an exchange fair. Students model a complex managerial problem as... Read More
Timeshare Exchange Fair (B)
Ovchinnikov, Anton S.; Sampson, Scott E.; Krass, Dmitry
QA-0710 | Published September 25, 2007 | 1 pages Case
Collection: Darden School of Business
This case provides an extension of the A case (UVA-QA-0709) by including two types of owners' requests that were omitted in the A case for simplicity. Solving it requires knowledge of integer programm... Read More
Merchant's Tire & Auto Centers: Customer Feedback as a Quality Improvement Tool
Weiss, Elliott N.; Sampson, Scott E.
OM-0731 | Published April 08, 1993 | 39 pages Case
Collection: Darden School of Business
This case introduces students to issues surrounding the collection, interpretation, and use of customer feedback for improving the quality of service. Various forms of customer feedback are considered... Read More