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Samardha Infotech: A Specially Abled Org...

Vashisth, Tarun Ku...

Case

Samardha Infotech: A Specially Abled Organisation

Vashisth, Tarun Kumar; Varkkey, Biju

IIMA-HRM0245 | Published May 19, 2020 | 20 pages Case

Collection: Indian Institute of Management, Ahmedabad

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Learning Objectives

Samardha InfoTech is an organization dealing in low-end BPO tele-services, with the theme "Sales as Service". The company aims to provide employment to the needy; 60% of its employees are persons with various types of disabilities. Samardha strives to create an all-inclusive environment so that employees with disabilities, along with non-disabled employees, could perform to their potential. It provides a business case for employing and managing employees with disabilities in particular, and a diverse workforce in general. Current operations encompass processes for a telecom company and a bank, in India. Samardha will soon be going international with processes for an Australian client and a South African client. Whether Samardha will be able to emulate its values and culture in these new processes, and if it will be able to reconcile low-skill employees with newly hired employees having complex skill-sets, is to be seen.

To discuss the concept, benefits, and challenges of employing and managing a diverse workforce. To discuss the nuances of creating inclusive organizations. To acquaint the students with the employment-related issues pertaining to employees with disabilities. To discuss the business models to provide gainful employment to the persons with disabilities in the wake of emerging new economy industries, and cutting edge assistive technologies that have the power to enable the persons with disabilities to perform many tasks, they otherwise wouldn't have been able to do.