Author Profile
Professor Rishtee Batra
State Bank of India: “SMS Unhappy”
Professor Rishtee Batra; Professor Piyush Kumar
ISB001 | Published February 15, 2013 | 13 pages Case
Collection: Indian School of Business
State Bank of India: SMS Unhappy, is a deceptively simple, but comprehensive case of a public sector company using a customer complaint management tool as a catalyst to improve overall service perform... Read More
State Bank of India: Kohinoor Banjara Branch
Professor Piyush Kumar; Professor Rishtee Batra; Arohini Narain
ISB003 | Published February 15, 2013 | 17 pages Case
Collection: Indian School of Business
State Bank of India: Kohinoor Banjara Branch is a case that documents the development and execution of a novel, high-end branch by a public sector bank in India whose original mandate was to be a “ban... Read More