Business Case Studies & Business Publications

Nagpur Golden Transport Company: From Da...

Roy, Debjit

Case

Nagpur Golden Transport Company: From Data to Insights

Roy, Debjit

IIMA-PROD0318 | Published January 8, 2018 | 17 pages Case

Collection: Indian Institute of Management, Ahmedabad

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Learning Objectives

The case focuses on truck high idle time, truck detention, and enroute challenges faced by Nagpur Golden Transport Company, a trucking company with a fleet size of 150 trucks. Being in a highly competitive market, every single order not fulfilled by the transporter is an opportunity lost. How should NGTC use GPS data, MIS, and other freight transport technological capabilities in reducing truck idling times, and increasing trip revenues?

Through this case, the participants will understand how data-driven and technology-enabled business processes can identify long trucking delay patterns, and manage customer expectations. The participatns will be able to understand the concept of truck utilization, and waiting time components in the transport process.