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Listen Up! How to be Appropriately Asser...

Clawson, James G.,...

Case

Listen Up! How to be Appropriately Assertive

Clawson, James G.; Yemen, Gerry; pazFigini, Maria

OB-0799 | Published May 3, 2004 | 19 pages Case

Collection: Darden School of Business

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How do you deal with overly aggressive or excessively passive people? When should you push and when should you hang back? Should you ever show your anger, or is it wise to keep it inside or express it differently? The answers to these questions can mean the difference between derailing your career in management and going all the way to the top. If you learn what appropriately assertive behavior is and then practice ways of expressing yourself (when the occasion calls for it), your level of assertiveness will match the situation. This technical note examines interactions that fall on a continuum of assertiveness, from abusive to overly passive.