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Kinds of Responses
Clawson, James G. Exercise OB-0653 / Published February 3, 1998 Collection: Darden School of Business
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Product Overview

This exercise presents definitions of seven kinds of responses that one may choose to use in a conversation: questions, directions, listening, preoccupation, interpretation, empathy, and sympathy. The note then invites students to practice identifying and composing responses through five pages of exercises, each of which begins with a comment by another person. The teaching note includes statements and responses (all seven kinds) that can be used as transparencies to help students recognize the responses quickly.




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  • Overview

    This exercise presents definitions of seven kinds of responses that one may choose to use in a conversation: questions, directions, listening, preoccupation, interpretation, empathy, and sympathy. The note then invites students to practice identifying and composing responses through five pages of exercises, each of which begins with a comment by another person. The teaching note includes statements and responses (all seven kinds) that can be used as transparencies to help students recognize the responses quickly.

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