Kinds of Responses
Clawson, James G.
Kinds of Responses
OB-0653 | Published February 3, 1998 Exercise
Collection: Darden School of Business
Product Details
This exercise presents definitions of seven kinds of responses that one may choose to use in a conversation: questions, directions, listening, preoccupation, interpretation, empathy, and sympathy. The note then invites students to practice identifying and composing responses through five pages of exercises, each of which begins with a comment by another person. The teaching note includes statements and responses (all seven kinds) that can be used as transparencies to help students recognize the responses quickly.
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