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HCL Technologies: Employee First, Customer Second

Ramdas, Kamalini; Gajulapalli, Ravindra S.

OM-1366 | Published September 29, 2008 | 27 pages Case

Collection: Darden School of Business

HCL Technologies, a major Indian IT services company, rolled out a radical new strategy, "Employee First, Customer Second" (EFCS) in 2005. The strategic goals for EFCS were to create a unique employee... Read More