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The Collections Subsidiary

Pfeifer, Phillip E.; Scherer, William; Fuller, Doug

OM-1220 | Published February 09, 2005 | 7 pages Case

Collection: Darden School of Business

Mike Williams must analyze the results of 25,075 outbound phone calls placed by 145 phone representatives during a four-week period. Although many of the phone reps are being rewarded for outstanding ... Read More