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Debapratim Purkayastha
Margiotta Food & Wine: Customer Service through Service Robots - Case
Saniit K Roy; Gaganpreet Singh; Kiran Pedada; Debapratim Purkayastha
ISB235 | Published December 20, 2020 | 9 pages Case
Collection: Indian School of Business
In 2018, high-end supermarket chain Margiotta Food & Wine (Margiotta) employed a robot named Fabio at one of its flagship stores to deliver in-store customer service. Read More
