Product Overview

This case set focuses on a health system undergoing transformation and change. In 2015, Mary Washington Healthcare (Mary Washington) is the latest health care organization to plan to upgrade its electronic health record system. The new CEO, Mike McDermott, MD, is considering which vendor to choose: Cerner Corporation or Epic Systems Corporation. In this B case, students discover which vendor Mary Washington chose. Now, the challenge is to decide how to implement the transition, aiming to make it a positive and seamless experience for all.

Learning Objectives

1) To understand why EHRs are contentious among medical personnel. 2) To discuss the pros and cons of investing in massive information technology (IT) systems. 3) To evaluate the impact of a new system on all stakeholders to which a hospital is responsible. 4) To consider change management across a system with thousands of employees.