Author Profile
Yu, Elaine
Unity Airways: Melissa White (A)
Frey, Sherwood C. Jr.; Bass, Lucien; Yu, Elaine
QA-0721 | Published September 15, 2008 | 5 pages Case
Collection: Darden School of Business
Melissa White, a Richmond-based consultant, looked forward to the short visit with her parents in Hong Kong. She had booked her itinerary with Unity Airways and was about to begin the journey. Please ... Read More
Unity Airways: Melissa White (B)
Frey, Sherwood C. Jr.; Bass, Lucien; Yu, Elaine
QA-0722 | Published September 15, 2008 | 3 pages Case
Collection: Darden School of Business
Melissa White was on her way for a long-awaited visit with her parents in Hong Kong. But the first leg of her trip, a Unity Airways Washington-Chicago flight, was forced to return to Washington, D.C.,... Read More
Unity Airways: Chris Watson (A)
Frey, Sherwood C. Jr.; Bass, Lucien; Yu, Elaine
QA-0723 | Published September 15, 2008 | 3 pages Case
Collection: Darden School of Business
Chris Watson, a customer service representative at Unity Airways, had just begun to address the rebooking of Melissa White, one of the almost 100 passengers whose itineraries would have to change due ... Read More