Author Profile
Gaganpreet Singh
Walmart’s Jetblack: Managing Luxury Service on Conversational Commerce
Gaganpreet Singh; Sanjit K Roy; Kiran Pedada; Laknath jayasinghe
ISB245 | Published January 10, 2021 | 11 pages Case
Collection: Indian School of Business
In 2018, Walmart, the world’s biggest retailer, launched Jetblack, a concierge luxury shopping service that allowed consumers to explore and buy items via text message. Read More
Margiotta Food & Wine: Customer Service through Service Robots - Case
Saniit K Roy; Gaganpreet Singh; Kiran Pedada; Debapratim Purkayastha
ISB235 | Published December 20, 2020 | 9 pages Case
Collection: Indian School of Business
In 2018, high-end supermarket chain Margiotta Food & Wine (Margiotta) employed a robot named Fabio at one of its flagship stores to deliver in-store customer service. Read More