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Freeland, James R.

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Centel of Virginia

Centel has completed a successful fall program to improve productivity and services for incoming students at the University of Virginia. To use the concept of quality circles to extend these improvements to other aspects of Centel operations, an assistant must design a plan that takes into account how a service company like Centel would implement quality circles. The case forces a discussion of ho ...

Customer Service And Safety-Stock Inventory

This note discusses alternative ways to measure customer service and relates these measures to investment in safety stock inventory. ...

Demandforce: Pursuing Entrepreneurial Dreams

By 2012, Rick Berry, the founder and CEO of Demandforce (DF), and his team had built a company with annual revenue of approximately $70 million. DF provided small businesses with software tools used by more than 23,000 individual businesses and 50,000 business users to communicate with their customers. DF's business model was software as a service (SaaS) for a monthly fee. The company's value crea ...

Disney Theme Parks: Mickey Goes to China?

Disney must decide whether to build a theme park in China. If the decision is yes, a number of key design decisions must be made. ...

Electronic Redlining and the Information Superhighway

This case presents the social dilemmas that can result from technological innovation. Video programming offered by the Baby Bells in the 1990s was not made available to poor and rural neighborhoods. The case promotes discussion of "haves" versus "have nots," potential costs of poor deployment, regulatory delays, and public relations. ...

Great Lakes: Great Decisions (A)

One of the few remaining producers of lead additives must decide whether to continue producing them for use abroad. Banned in the United States, lead additives were still legal in developing nations. Ellie Shannon, the division manager overseeing bromine production for the Indiana-based Great Lakes Chemical Corporation (Great Lakes), must advise Great Lakes' directors on whether the company should ...

Is Dell's Business Model Broken?

A candidate for a consulting position prepares an analysis of Dell Corporation. For years, Dell's efficient supply chain innovations and successful leveraging of technology in offering made-to-order computers at competitive prices made it a world leader in market share. But conditions?and profits?seem to have leveled off. To what extent is this a matter of a business model in need of revision, and ...

Managing Inventories

This note serves as an introduction to the topic of inventory management. It covers ways to categorize inventories in measuring inventory performance, the financial implications of inventory, inventory-management systems, economic order quantities, decision rules for determining safety stocks, and the effect of multiple stocking points on average inventory. ...

Managing Inventories: Determining Order Quantity

Cycle-stock ordering decisions, including cost-element considerations, are examined. Students will see that as materials flow from suppliers through a firm's operations to customers, the cost-effectiveness of inventory investment is improved by the development and implementation of an inventory management system. ...

Managing Inventories: Fundamentals

This overview of inventory management covers ways to categorize inventories and measure performance. The financial implications of inventory, inventory management systems, economic order quantities, and decision rules for determining safety stocks are discussed. ...

Managing Inventories: Periodic Review System

This note addresses inventory planning and control activities using periodic review systems. The reorder point system is addressed in a separate technical note (UVA-OM-0936). ...

Managing Inventories: The Reorder Point System

Inventory replenishment concepts and tools are described. ...
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