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Chao, Raul O.

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Arcadia Medical Center (A): Emergency Department Crowding

Arcadia Medical Center's newly appointed medical director of operations for the department of emergency medicine has noticed a gradual increase in the length of time it take for patients to be seen an ...

Arcadia Medical Center (B)

In this B case, the emergency department crowding team analyzes and summarizes the data presented in the A case and then proceeds to collect qualitative data on 15 different issues known to cause dela ...

Husk Power Systems: Scaling Up a Start-Up

Husk Power Systems (HPS) provides technologies that generate and distribute electrical power to rural villages in India. Since 2007, HPS has installed 60 mini power plants that power 25,000 households ...

Innovation Strategy at Microsoft: Clouds on the Horizon

Microsoft employs 90,000 people and its products affect millions of users around the world every day. Developing the next version of Windows or Office is easy for Microsoft, but the company has strugg ...

Prototyping Exercise

This team-based class exercise provides hands-on prototyping experience. Teams are to run prototype vehicles made of interlocking blocks through a series of rounds. Emphasis is placed on the iterative ...

The Ins and Outs of Open Innovation

This technical note explores open innovation--initiatives that are executed with organizations or individuals outside the typical boundaries of the R&D organization. Through a broadening of the interp ...

United Beverages: Product Development Genius or One-Hit-Wonder?

United Beverages' first product, GangBusters Interactive Beverages, has reached the stage of wide brand recognition. However, over the past 12 months, growth has stalled and the product development te ...

United States Patent and Trademark Office: Closing the Gap on Pendency in Class 705 Business Methods

The United States Patent and Trademark Office (USPTO) experiences overwhelming demand for patents in Class 705: Business Methods. The current resources and process design are not sufficient to handle ...
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