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Chao, Raul O.

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Arcadia Medical Center (A): Emergency Department Crowding

Arcadia Medical Center's newly appointed medical director of operations for the department of emergency medicine has noticed a gradual increase in the length of time it take for patients to be seen and their care completed. He frequently examines patients who are waiting in their stretchers in hallways in an effort to expedite patient care. It is becoming increasingly difficult to maneuver through ...

Arcadia Medical Center (B)

In this B case, the emergency department crowding team analyzes and summarizes the data presented in the A case and then proceeds to collect qualitative data on 15 different issues known to cause delays in the emergency department treatment area. As the team members interpret the data, they wonder how to best present it to their other colleagues and how to pick the top two or three areas to focus ...

Husk Power Systems: Scaling Up a Start-Up

Husk Power Systems (HPS) provides technologies that generate and distribute electrical power to rural villages in India. Since 2007, HPS has installed 60 mini power plants that power 25,000 households in more than 250 villages, impacting the lives of approximately 150,000 people in rural India. This case details the operational and strategic challenges associated with scaling up HPS, and provides ...

Innovation Strategy at Microsoft: Clouds on the Horizon

Microsoft employs 90,000 people and its products affect millions of users around the world every day. Developing the next version of Windows or Office is easy for Microsoft, but the company has struggled when it comes to more radical innovation. Intense competition from Google, Apple, and others threatens a business model that has delivered tremendous success over 25 years. This case highlights th ...

Prototyping Exercise

This team-based class exercise provides hands-on prototyping experience. Teams are to run prototype vehicles made of interlocking blocks through a series of rounds. Emphasis is placed on the iterative nature of the process. ...

The Ins and Outs of Open Innovation

This technical note explores open innovation--initiatives that are executed with organizations or individuals outside the typical boundaries of the R&D organization. Through a broadening of the interpretation of open innovation, the note aims to help managers who are trying to be more open with their innovation initiatives. Understanding what works or what doesn't work in different settings helps ...

United Beverages: Product Development Genius or One-Hit-Wonder?

United Beverages' first product, GangBusters Interactive Beverages, has reached the stage of wide brand recognition. However, over the past 12 months, growth has stalled and the product development team at United Beverages is considering several ideas for future growth. The team must consider market and technical uncertainty as well as resource allocation issues as they define the new product-dev ...

United States Patent and Trademark Office: Closing the Gap on Pendency in Class 705 Business Methods

The United States Patent and Trademark Office (USPTO) experiences overwhelming demand for patents in Class 705: Business Methods. The current resources and process design are not sufficient to handle the incoming patents, and the result is extremely long wait times for patents to be granted. This technical note describes the history of the USPTO, the Business Methods Class, and the process for gra ...
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