Business Case Studies & Business Publications

Professionalisation of HR at Mahindra (C...

Sharma, Sunil

Case

Professionalisation of HR at Mahindra (C): Gearing for the future

Sharma, Sunil

IIMA-STR0458(C) | Published March 16, 2021 | 2 pages Case

Collection: Indian Institute of Management, Ahmedabad

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Learning Objectives

This case describes the transformation of the HR organisation of Mahindra's AFS sector from 2013 to 2017. The CHRO and his team designed and implemented a blueprint aimed at enhancing the strategic role of HR. The migration from a traditional to a strategic role entailed anticipating and allaying apprehensions related to the change process. The case offers an opportunity to understand the interventions aimed at building and institutionalising new capabilities and making the change process acceptable to all stakeholders. Case C encapsulates the assessment of the transformation exercise from the perspective of the CHRO and the Managing Director.

Appreciate the role of senior leadership in setting and driving the change agenda. Establish processes, capabilities, and success metrics for each pillar of the tripod HR structure. Learn the programmed change management process for professionalizing a support function and enhancing its strategic role.