Business Case Studies & Business Publications

Jeff Bowling @ the Delta Companies: From...

Hess, Edward D., G...

Case

Jeff Bowling @ the Delta Companies: From Baseball Coach to CEO

Hess, Edward D.; Glinska, Gosia

ENT-0114 | Published April 7, 2009 | 9 pages Case

Collection: Darden School of Business

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What was essentially a sales organization is forced to morph quickly into a full-fledged healthcare staffing and recruiting business headed by a CEO who was a former baseball coach with no business background. But he knew enough to invest heavily in technology and to continuously look for ways to improve the flow of financial information to take advantage of his company's stellar growth that was fueled by a doctor shortage. Part of the company's success was attributed to its culture, driven by its employees. By 2008, Delta had moved up 589 spots on the Inc. 5000 list of America's Fastest-Growing Companies. Despite his company's continuing growth, the CEO does not intend to rest on his laurels.