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AIPDM’s Tight Deadlines: Frugal Delivery...

Rai, Rajnish

Case

AIPDM’s Tight Deadlines: Frugal Delivery of Information System Excellence — (A)

Rai, Rajnish

IIMA-PSG0134(A) | Published September 29, 2020 | 23 pages Case

Collection: Indian Institute of Management, Ahmedabad

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Learning Objectives

The adoption of information technology (IT) in public services in India has been uneven and fraught with numerous difficulties. The case describes a context within the Indian police, where a middle-level officer, Vijay Kumar, led the adoption of an IT-based projectto organise an All India Level Police Meet. Vijay faced significant resistance from senior police officers, and he had to navigate the realm of organisational politics to implement the organisational change project within severe time constraints. Vijay had clearly articulated the design principles of efficiency, transparency and accountability behind the implementation of the IT project right from the beginning. While he took ownership of the project to see it through, he also sought the sponsorship of the top leadership to overcome contingencies in a project of dynamically changing scope and tight deadlines.

To envision an IT based design that can enable more effective operational delivery of organization processes. To understand how organization politics can prevent IT projects from taking off and mechanisms for navigating politics. To understand how IT projects are situated in numerous contigencies and developing the capacity to resolve these contegencies. To chart commitment paths to ensure that compromises with design do not end up derailing change projects. To facilitate the continous adoption of change projects to ensure that lessons learned from a change project are not organizationally forgotten.