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AADHAAR: THE DIGITAL MULTIPLIER OF THE INDIAN ECONOMY
Vijaya Sunder M; Siddhartha Modukuri; Rajesndra Srivastava Case ISB384 / Published June 20, 2023 / 20 pages. Collection: Indian School of Business
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Product Overview

This case study underscores the complex problem-solving using digital transformation and associated change management. The case was set at the beginning of 2022 when the Chief Executive Officer of the Unique Identification Authority of India (UIDAI) reflected on the digital transformation enabled by the implementation of Aadhaar, a unique 12-digit identity number every Indian resident can apply for. The case study describes the various phases of the implementation and its consequent multiplier effect on the country. Given the immense success of Aadhaar (deployed across about 1.3 billion residents) and its pivotal role in India’s digital journey, implying benefits for the public and private sectors, it is important to contemplate on the next steps for its future.



Learning Objectives

• Understand complex problem-solving and the associated multiplier effect. • Decode long-term implications of digital transformation for public and private sector benefits. • Appreciate complex projects' challenges, design, and implementation involving multiple stakeholders from different backgrounds. • Assess the social impact of a mega project such as Aadhaar, which played a key role in digitalizing the Indian service infrastructure.


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  • Overview

    This case study underscores the complex problem-solving using digital transformation and associated change management. The case was set at the beginning of 2022 when the Chief Executive Officer of the Unique Identification Authority of India (UIDAI) reflected on the digital transformation enabled by the implementation of Aadhaar, a unique 12-digit identity number every Indian resident can apply for. The case study describes the various phases of the implementation and its consequent multiplier effect on the country. Given the immense success of Aadhaar (deployed across about 1.3 billion residents) and its pivotal role in India’s digital journey, implying benefits for the public and private sectors, it is important to contemplate on the next steps for its future.

  • Learning Objectives

    Learning Objectives

    • Understand complex problem-solving and the associated multiplier effect. • Decode long-term implications of digital transformation for public and private sector benefits. • Appreciate complex projects' challenges, design, and implementation involving multiple stakeholders from different backgrounds. • Assess the social impact of a mega project such as Aadhaar, which played a key role in digitalizing the Indian service infrastructure.