Customer experience is a key driver of competitive advantage in today's service and digital economy. This course explores how organizations design, deliver, and manage customer experiences to drive satisfaction, loyalty, and business performance. Through a mix of frameworks, cases, and interactive exercises, students will develop a practical understanding of customer journeys, experience design, m
The course covers the fundamental theories of investments and their practical applications. The topics include the valuation of common stocks and bonds, the relation between risk and return, portfolio optimization and market efficiency.
Final exam case - Spring 25
GSMPR 626 Finance and Economics for Managers
This coursepack is created for MACC6A03 - Corporate Governance & ESG Reporting. Do NOT read ahead.
Master of Finance program at Penn State University
Risk and Decision Analysis
Video from Giving Voice to Values
This class is designed to prepare students for dealing with ethical challenges in the world outside academia. Focus is on the role of personal values in all types of decision making, from personal to professional.