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Wachovia Bank & Trust Company, N.A. (B): Piedmont Operations Center Scheduling
Bodily, Samuel E.; Weatherford, Larry Case OM-0664 / Published April 10, 1989 / 4 pages.
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Product Overview

The manager of the bank's proof department has to decide how many part-time hours to schedule for the upcoming week. To do this, he must develop a forecast of the number of checks to be processed based on historical data, and then he must take into account the costs of under/overscheduling hours. The case is used to introduce exponential smoothing.


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  • Overview

    The manager of the bank's proof department has to decide how many part-time hours to schedule for the upcoming week. To do this, he must develop a forecast of the number of checks to be processed based on historical data, and then he must take into account the costs of under/overscheduling hours. The case is used to introduce exponential smoothing.

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