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TRX, Inc.: The Offshoring Decision
Laseter, Timothy M.; Heckel, Ken Case OM-1296 / Published May 31, 2006 / 16 pages.
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Product Overview

This case examines a pending offshoring decision by TRX, Inc., a transaction-services provider to the global travel industry. The COO is considering shifting all nonmanagerial workers to a facility to be operated by Siemens Shared Services. Although many of the costs can be quantified, the COO worries about the unquantifiable challenges and the impact on the company's fundamental business strategy.


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  • Overview

    This case examines a pending offshoring decision by TRX, Inc., a transaction-services provider to the global travel industry. The COO is considering shifting all nonmanagerial workers to a facility to be operated by Siemens Shared Services. Although many of the costs can be quantified, the COO worries about the unquantifiable challenges and the impact on the company's fundamental business strategy.

  • Learning Objectives