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Strategic Connections: Using Social Networks to Restructure the IT Department at MWH (A)
Cross, Rob; Gulas, Vic; Parker, Andrew; Vigneux, Teri; Halliday, Amy Case S-0112 / Published January 12, 2009 / 20 pages.
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Product Overview

In this first in a series of cases on organizational network analysis (ONA), Vic Gulas, the new head of IT at the engineering consulting firm MWH Consulting, is charged with turning a geographically organized department into one organized by function. He knows that the success of the reorganization will depend on effective collaboration, but he cannot get a sense of what collaborative relationships do and do not exist by looking at a formal organizational chart. Instead, Gulas uses ONA, a method for mapping relationships among people in a group. In the ONA results, Gulas sees a group still fragmented by geography and constrained by hierarchy and other gaps in connectivity. After studying the highly detailed assessment of working relationships within the IT department, Gulas must decide in the A case what steps he can take to align the department's network with its business objectives.

Learning Objectives

Introduce students to the field of organizational network analysis Explore how a business leader can use a network-based view to gain insights that yield performance improvements. Consider various responses to ONA results.

  • Overview

    In this first in a series of cases on organizational network analysis (ONA), Vic Gulas, the new head of IT at the engineering consulting firm MWH Consulting, is charged with turning a geographically organized department into one organized by function. He knows that the success of the reorganization will depend on effective collaboration, but he cannot get a sense of what collaborative relationships do and do not exist by looking at a formal organizational chart. Instead, Gulas uses ONA, a method for mapping relationships among people in a group. In the ONA results, Gulas sees a group still fragmented by geography and constrained by hierarchy and other gaps in connectivity. After studying the highly detailed assessment of working relationships within the IT department, Gulas must decide in the A case what steps he can take to align the department's network with its business objectives.

  • Learning Objectives

    Learning Objectives

    Introduce students to the field of organizational network analysis Explore how a business leader can use a network-based view to gain insights that yield performance improvements. Consider various responses to ONA results.