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Six Sigma at Academic Medical Hospital (B)
Landel, Robert D.; San, Dee; Altschuler, Debra Case OM-1078 / Published September 28, 2003 / 3 pages.
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Product Overview

This B case focuses on implementing and sustaining improvements designed by a Six Sigma team working in the ER department of an academic medical hospital. The team's Black Belt has decided to use stakeholder-resistance analyses to help the team increase stakeholder acceptance of the process-improvement changes that have been tested via a pilot study. Students can conduct a stakeholders' resistance analysis, develop influence strategies and communication plans for addressing the project's acceptance challenges, and prepare elevator speeches for key stakeholders identified in the A case.


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  • Overview

    This B case focuses on implementing and sustaining improvements designed by a Six Sigma team working in the ER department of an academic medical hospital. The team's Black Belt has decided to use stakeholder-resistance analyses to help the team increase stakeholder acceptance of the process-improvement changes that have been tested via a pilot study. Students can conduct a stakeholders' resistance analysis, develop influence strategies and communication plans for addressing the project's acceptance challenges, and prepare elevator speeches for key stakeholders identified in the A case.

  • Learning Objectives