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Silver Star's North American Flight Center
Clawson, James G.; Bevan, Greg Case OB-0714 / Published October 24, 1998 / 8 pages.
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Product Overview

The new manager of the North American flight center of a global firm faces a number of problems including an opening for the director of flight operations, internal interpersonal strife, resentment against his chief pilot, a senior pilot who seems to be poisoning the culture, and a new computer system. This composite but true case presents common issues faced in managing a North American corporate flight center. Names have been disguised.


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  • Overview

    The new manager of the North American flight center of a global firm faces a number of problems including an opening for the director of flight operations, internal interpersonal strife, resentment against his chief pilot, a senior pilot who seems to be poisoning the culture, and a new computer system. This composite but true case presents common issues faced in managing a North American corporate flight center. Names have been disguised.

  • Learning Objectives