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Project Manager/Customer Interface
Colley, John L.; Filliben, Eileen M. Case OM-0739 / Published July 29, 1993
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Product Overview

This case describes a situation in which work proceeds without a completed contract and great discomfort ensues in the bilateral relationship between the project manager and the customer.


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  • Overview

    This case describes a situation in which work proceeds without a completed contract and great discomfort ensues in the bilateral relationship between the project manager and the customer.

  • Learning Objectives