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Johansen's New Scorecard System: The Summit
Lynch, Luann J.; Forman, Jennifer; Gillam, Graham Case C-2349 / Published May 27, 2014 / 12 pages.
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Product Overview

Johansen's, a large high-end department store, has just completed its first year under a new scorecard system for evaluation of manager performance. The manager of Store 51 has traditionally been one of the company's top-performing managers from a financial standpoint, but his overall performance rating has declined due to performance along nonfinancial dimensions. Using a role-playing exercise, the managers at the performance summit must discuss his performance in the context of a new performance evaluation system, measurement issues around the nonfinancial metrics, and retention concerns. An alternative version of this case, (UVA-C-2371) takes a more traditional case method pedagogical approach to the same material.

Learning Objectives

Engagement in role-playing exercises in specific management roles

  • Overview

    Johansen's, a large high-end department store, has just completed its first year under a new scorecard system for evaluation of manager performance. The manager of Store 51 has traditionally been one of the company's top-performing managers from a financial standpoint, but his overall performance rating has declined due to performance along nonfinancial dimensions. Using a role-playing exercise, the managers at the performance summit must discuss his performance in the context of a new performance evaluation system, measurement issues around the nonfinancial metrics, and retention concerns. An alternative version of this case, (UVA-C-2371) takes a more traditional case method pedagogical approach to the same material.

  • Learning Objectives

    Learning Objectives

    Engagement in role-playing exercises in specific management roles