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James, Erika Hayes

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BET: The Edge on Talent

This case explores the significance of people management in creating a competitive advantage for organizations. Robert L. Johnson's desire not to work for someone else led him to become founder and chief executive officer of Black Entertainment Television (BET), the first African-American-owned cable network in 1980. Under Johnson's leadership, BET became publicly owned in 1991, returned to the pr ...

Crisis Leadership

This technical note examines types of organizational crisis and five phases through which nearly all crises pass. Students are encouraged to move from a mindset that manages crisis to one that generates crisis leadership. Between corporate fraud, scandals, ethical dilemmas, mismanagement, national disasters, and workplace violence, organizational crises have become all too common in recent years. ...

Dean DeNisi Schooled by Hurricane Katrina?A Flood of Opportunity (B)

Crisis as a source of opportunity and change? How does that happen? This case describes the difficult situation the new dean of the A. B. Freeman School of Business at Tulane University in New Orleans, Louisiana, faced after Hurricane Katrina hit the city ...

Dean DeNisi Schooled by Katrina?A Flood of Opportunity (A)

Crisis as a source of opportunity and change? How does that happen? This case describes the difficult situation the new dean of the A.B. Freeman School of Business at Tulane University in New Orleans, Louisiana faced after Hurricane Katrina hit the city in the late summer of 2005. With a state of emergency declared statewide, in a city with only a shell of their former infrastructure intact, in a ...

Decision-Making and Leading through Crisis

During a discussion, a physician once pointed to the name on his lab jacket and said, "MD?makes decisions!" One of the greatest challenges we face in cultivating leadership competence is being centered and skillful in the midst of difficult and upsetting situations, or during times of crisis. Each of the three vignettes in this case offers an opportunity to practice decision-making in challenging ...

Giving and Receiving Feedback Evaluation

This chart can be used to help students reflect on and document their feedback conversations. In the course of giving or receiving feedback, we often become so embroiled in what we are saying or in what is being said to us that we fail to reflect on the quality and impact of the communication. Though intended to accompany the technical note "Feedback" (UVA-OB-0746), the chart is useful with many o ...

Human Capital Strategy

There are two key principles in human capital strategy. One is that people are assets whose value can be enhanced through investment. The other is that an organization's human capital policies must be aligned to support the organization's shared vision. Excerpts from two GAO reports provide an excellent summary of the topic. ...

InvestCo: Ranking and Promotion Redesign

To retain competitive advantage in uncertain times, a leading investment bank aligns HR practices with its corporate values and mission through a new 360-degree assessment system. Rolled out among officer-level employees, the Performance Management System is put to the test at promotion time. This case supports the exploration of unconscious bias in decision making. ...

Jim Kutsch: Leader with a Cause

This case explores the development of an authentic leader and the wisdom and drive of an extraordinary man. Undaunted by accidental blindness at age 16, Jim Kutsch has thrived in a career in teaching, technology, and management, in the process honing a collaborative leadership style based on pragmatism, hard work, and mutual respect. Interview excerpts and personal photos track the formative chall ...

LIVESTRONG: Cycling Around Lance Armstrong

In early 2013, the ongoing controversy involving cyclist Lance Armstrong's use of performance-enhancing drugs was taking its toll on the nonprofit LIVESTRONG Foundation, which Armstrong himself had founded years before after being diagnosed with cancer. Armstrong had already been stripped of his titles, including six Tour de France medals, and was about to appear on a television interview where he ...

Martha Stewart: Whipping Up a Storm (A)

Sixty-year-old Martha Stewart, founder and former CEO of Martha Stewart Living Omnimedia Inc., was charged with four legal actions alleging she breached her fiduciary duties to MSO when she made "materially false and misleading statements" about her involvement in trading ImClone stock. Although Stewart's firm was not accused of any crime, she and her company were being likened to corporate villai ...

Martha Stewart: Whipping Up a Storm (B)

This B case updates students on the post-conviction situation of Martha Stewart and MSO. After the verdict, MSO stock prices plunged 23%. Were these financial problems just bumps in the road for MSO? Would Stewart make a comeback? She had created a good brand and product line?should her image be back up front and center? The situation presents an opportunity for students to understand that leaders ...
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