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Instructional Note - Planning Labor Requirements In Service Operations
Colley, John L.; Goodwin, Stacey M. Technical Note OM-0528 / Published April 10, 1984 / 40 pages.
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Product Overview

This note describes the application of queuing theory to planning work-force requirements in service operations. A step-by-step method is outlined and applied to several examples using tables and charts--not queuing-theory formulas. Eleven assignment problems are included in the note. This note and related materials can be used as part of the Workforce Planning Module.

  • Overview

    This note describes the application of queuing theory to planning work-force requirements in service operations. A step-by-step method is outlined and applied to several examples using tables and charts--not queuing-theory formulas. Eleven assignment problems are included in the note. This note and related materials can be used as part of the Workforce Planning Module.

  • Learning Objectives