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Landel, Robert D.; Horniman, Alexander B.; Cook, Halsey M. Case OM-0721 / Published June 23, 1992 / 19 pages.
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Product Overview

This case provides an opportunity for students to assess a management system that focuses on the quality of employee involvement, customer service, and continuous improvement in a restaurant setting. A teaching note (OM-0721TN) is available.

  • Overview

    This case provides an opportunity for students to assess a management system that focuses on the quality of employee involvement, customer service, and continuous improvement in a restaurant setting. A teaching note (OM-0721TN) is available.

  • Learning Objectives